Cancellation Policy

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. We value your time as well as the time of our clinicians, and we have put in place the following cancellation policy to ensure fairness and efficiency in managing appointments.

Advance Notice:

If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours' notice. This allows us to offer the vacant appointment slot to another client in need of our services.

Cancellations and rescheduled appointments outside of the 24 hours’ notice will require the missed session to be paid in full. We thank you in advance for your understanding and cooperation. 

Contacting Us:

To cancel or reschedule your appointment, please contact us via email at jenny@hopevalleypsychotherapy.ca. If you reach us outside of our regular business hours, you may leave a voicemail or send an email, and we will get back to you promptly.